1x support on-site contains:
High quality system health checks on-site
On-site consulting for your team
Support via Email and phone
2 hours TeamViewer Remote Support is included in Basic package
TeamViewer Remote Support Flatrate is included in Standard and Premium package.
Solfas takes care of your system. In a fixed time interval we check the system health.
The time interval is coordinated between Solfas and the client.
Free Software Updates
Major releases, new features and bug fixes are included during subscription.
We offer one training session for members of your team. For qualified remote training we
recommend TeamViewer Software.
Staff training on-site for members of your team. Traveling costs for our training engineer is
All packages include troubleshooting, debugging, emergency maintenance, system failure
handling. The repair and replacement of components and devices is offered separately.
The support hotline is available at 8 am to 5 pm CET
Need any help?
We can help you to find the right service plan.
Do not hesitate to contact us.