Service Subscription Plans for 1-3 years

BASIC	STANDARD	PREMIUM
Remote Maintenance, Emergency Maintenance	Remote Maintenance, Emergency Maintenance	Remote Maintenance, Emergency Maintenance
Phone and Email Remote Support	Phone and Email Remote Support	Phone and Email Remote Support
Troubleshooting	Troubleshooting	Troubleshooting
2 Hours TeamViewer Remote Support included	TeamViewer Remote Support Flatrate	Remote Maintenance, Emergency Maintenance
–	1x Staff Training per year	2x Staff Training per year
–	Free Software Updates	Free Software Updates
–	–	1x On-Site Support per year

Description

On-site Support

1x support on-site contains:
High quality system health checks on-site
On-site consulting for your team

Remote Support

Troubleshooting
Emergency maintenance
Support via Email and phone
2 hours TeamViewer Remote Support is included in Basic package
TeamViewer Remote Support Flatrate is included in Standard and Premium package.

Remote Maintenance

Solfas takes care of your system. In a fixed time interval we check the system health.
The time interval is coordinated between Solfas and the client.

Free Software Updates

Major releases, new features and bug fixes are included during subscription.

Staff Training

Remote
We offer one training session for members of your team. For qualified remote training we
recommend TeamViewer Software.

On-Site
Staff training on-site for members of your team. Traveling costs for our training engineer is
included.

All packages include troubleshooting, debugging, emergency maintenance, system failure
handling. The repair and replacement of components and devices is offered separately.

The support hotline is available at 8 am to 5 pm CET

Need any help?

We can help you to find the right service plan.
Do not hesitate to contact us.

Basic Pricing

For non-subscibed customers
please download our service pricing.

Service Prices 2017/2018

Request a quote

If you need help with your devices we can offer you our services.